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Refund and Returns Policy

About Trèband/Giallo Media AB, Organization Number: 559256-8090

Right of Withdrawal

When you purchase goods on the website, as a private individual, you have a statutory withdrawal period of 30 days from the day you received an ordered item. The right of withdrawal does not apply to business customers.

Exercising Your Right of Withdrawal You must notify us that you wish to cancel your purchase. The notification should be sent to us at info@treband.com. Your message should clearly state your name, address, email address, order number, and which items the return concerns.

You should immediately and no later than within the statutory 14 days after the withdrawal notification return the products to us. If you have purchased with free shipping, the shipping cost will also be deducted from the refund if the order is returned.

You as a customer pay for the return shipping yourself. You are responsible for delivery and condition of the products upon return, therefore the products should be sent well packaged and in the original packaging and unused.

Send the return to:

Giallo Media AB
Brygghusvägen 23
423 55 Torslanda
Sweden

NOTE! We cannot guarantee if the return is sent to a service point that we will have the opportunity to pick up the return before it is returned, therefore we always recommend that you choose shipping that goes directly to us or use our own return label.

On the refund amount, we reserve the right to deduct an amount corresponding to the depreciation and any return label costs compared to the original value of the product if it is used or damaged.

The right of withdrawal does not apply to

  • Products that have been sealed (sealed) for health or hygiene reasons and where the sealing (sealing) has been broken by you.
  • Custom-made products, which have been tailored specifically for you or have a clear personal touch according to your wishes.
  • Services that have been performed and where you have expressly consented to the service starting without the right of withdrawal.
  • Not applicable to business customers.

For more about the statutory right of withdrawal, see here.

Complaints and Complaints

We inspect all products before they are sent to you, except those sealed and packaged in boxes from the supplier. Should the product still be damaged or incorrectly sent when it arrives, we undertake, in accordance with applicable consumer protection legislation, to correct the error free of charge.

You must always contact us for approval before returning a defective item.

The complaint should be sent immediately after the error is discovered to: info@treband.com.

How to Proceed with a Complaint? Any defects and deficiencies must always be reported to info@treband.com where you provide your name, address, email address, order number, and a description of the defect.

If we cannot correct the error or provide a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.

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